17-05-2023, 10:53 AM
I have just renewed with RH, having wondered about changing after I received a renewal quote for my modern sold on February 1st. I called them but correct notices for my four cars and trailer still did not arrive. I spoke with Emma Airey a few days ago and she said someone would get back to me that afternoon; they did not do so. I called the office again yesterday and did get proper treatment from a staff member, Ben, who was able to restore the situation where all my vehicles are on one policy and I believe the premium is reasonable for the cover given. It took just over half an hour. Having used the breakdown service from Europe at least twice I have found that to be totally satisfactory, and although I have no wish to use it again it is reassuring to know that it is there.
It is obvious that there have been problems with data transfer to the new office, but this is not the fault of the new staff who seem easy to talk to and prepared to listen. I have concluded that I am better dealing with 'the devil I know'. Moving to any other insurer you are in the dark about treatment of problems until you have them.
It is obvious that there have been problems with data transfer to the new office, but this is not the fault of the new staff who seem easy to talk to and prepared to listen. I have concluded that I am better dealing with 'the devil I know'. Moving to any other insurer you are in the dark about treatment of problems until you have them.