12-07-2022, 09:51 PM
daveg, the answers are as follows:
The Fire Service College requires to know who is on site.
As a volunteer group we knew we would not have the capacity to be dealing with months and months of changes to bookings, ticket swaps, refunds etc. So from the outset we made it absolutely crystal clear to everyone that there was no possibility of changing the booking or getting a refund.
That message was repeated and heavily emphasised during the booking process right up to the point of payment. If someone did not like that requirement then they did not have to book. Some 2,500 people decided that they would accept the requirement, and with it the consequences.
We really are genuinely sorry that there will be some people who cannot use their tickets and others who would like to use them but that is not, and never has been, possible.
The Fire Service College requires to know who is on site.
As a volunteer group we knew we would not have the capacity to be dealing with months and months of changes to bookings, ticket swaps, refunds etc. So from the outset we made it absolutely crystal clear to everyone that there was no possibility of changing the booking or getting a refund.
That message was repeated and heavily emphasised during the booking process right up to the point of payment. If someone did not like that requirement then they did not have to book. Some 2,500 people decided that they would accept the requirement, and with it the consequences.
We really are genuinely sorry that there will be some people who cannot use their tickets and others who would like to use them but that is not, and never has been, possible.