13-06-2022, 08:56 AM
Morning John,
I hope all is well. I'm sorry to read that you didn't receive your renewal docs from RH in a timely manner this year.
I can confirm that we experienced a sporadic print failure issue which was identified on 24th May. This affected a number of clients - all of whom either had their insurance held on cover (for up to 28 days) if it lapsed during the period affected by the print failure - or have since been contacted. At this stage there remain 3 clients where all attempts to contact have so far failed - and their cover will be held for a further 28 days.
As always, if anyone has a query relating to their RH cover, please feel free to contact me or the Underwriters (rh@ers.com / 0333 043 3911) direct.
With all good wishes - and I hope to see as many of you at the Centenary as possible!
Emma
I hope all is well. I'm sorry to read that you didn't receive your renewal docs from RH in a timely manner this year.
I can confirm that we experienced a sporadic print failure issue which was identified on 24th May. This affected a number of clients - all of whom either had their insurance held on cover (for up to 28 days) if it lapsed during the period affected by the print failure - or have since been contacted. At this stage there remain 3 clients where all attempts to contact have so far failed - and their cover will be held for a further 28 days.
As always, if anyone has a query relating to their RH cover, please feel free to contact me or the Underwriters (rh@ers.com / 0333 043 3911) direct.
With all good wishes - and I hope to see as many of you at the Centenary as possible!
Emma
RH Specialist vehicle insurance