26-11-2021, 10:40 AM
We are lucky enough to have a very good MP. He is a QC so very well versed in Law and he and his team look after his rural constituency in a very caring way. I have had cause to seek their help on a couple of occasions with good results.
May I suggest you all engage your local MP with these postal problems, especially where Royal Mail is concerned. If nothing else it would flag up the problem all over the UK and maybe even show up just a few bad areas. With enough complaints the MPs may get results; even if for just a single complaint they may not have the time or inclination to aggressively fight a case. The problems would be made aware.
I believe there should also be a law passed where a delivery company has to show a phone or email contact number which gets to a human. I have wasted much time in the past chasing up lost/undelivered/wrong-items-delivered and found the companies "customer services" to be useless, especially the automated "chat with us" ones that restrict what you can enter.
So sorry to hear our traders are having so much trouble.
Dennis
May I suggest you all engage your local MP with these postal problems, especially where Royal Mail is concerned. If nothing else it would flag up the problem all over the UK and maybe even show up just a few bad areas. With enough complaints the MPs may get results; even if for just a single complaint they may not have the time or inclination to aggressively fight a case. The problems would be made aware.
I believe there should also be a law passed where a delivery company has to show a phone or email contact number which gets to a human. I have wasted much time in the past chasing up lost/undelivered/wrong-items-delivered and found the companies "customer services" to be useless, especially the automated "chat with us" ones that restrict what you can enter.
So sorry to hear our traders are having so much trouble.
Dennis