25-11-2021, 07:59 PM
Hi Tony, yes, the number does show up in the local NZ Post tracking too luckily. That still says "Your item has arrived at an overseas depot and is being prepared for sending to New Zealand".
The parcel force tracking goes from "Step 3. Prepared for export" to "Step 4: In delivery country" so maybe they don't track all those in between steps as you say.
The comments you made about insurance are interesting. I have had that before where some parts were sent and one part in the box went missing in customs. The part was a Riley 9 king pin, one of a pair of course, which is a decent chunk of steel. It was an insured package. The part was in there when it was sent but when it got to me it has been opened and reclosed. Missing one kingpin!
I couldn't do anything at all as I wasn't the sender. On the senders side they got told well, it was shipped fine so not their problem, can't claim the insurance. Customs here said it wasn't their fault and they couldn't find it and how did I know it was there to start with anyway. I pointed out the weight of the package I received was exactly 1 king pin lighter than the weight on the customs form. In the end no one would accept responsibility and I had to buy (and have posted) another single one!
So even having insurance might not help you as you say.
I think the main policy change with packages here in NZ is 'signature required' things no longer need a signature. Even though I think they still charge extra for that service.
Simon
The parcel force tracking goes from "Step 3. Prepared for export" to "Step 4: In delivery country" so maybe they don't track all those in between steps as you say.
The comments you made about insurance are interesting. I have had that before where some parts were sent and one part in the box went missing in customs. The part was a Riley 9 king pin, one of a pair of course, which is a decent chunk of steel. It was an insured package. The part was in there when it was sent but when it got to me it has been opened and reclosed. Missing one kingpin!
I couldn't do anything at all as I wasn't the sender. On the senders side they got told well, it was shipped fine so not their problem, can't claim the insurance. Customs here said it wasn't their fault and they couldn't find it and how did I know it was there to start with anyway. I pointed out the weight of the package I received was exactly 1 king pin lighter than the weight on the customs form. In the end no one would accept responsibility and I had to buy (and have posted) another single one!
So even having insurance might not help you as you say.
I think the main policy change with packages here in NZ is 'signature required' things no longer need a signature. Even though I think they still charge extra for that service.
Simon