18-03-2021, 09:42 AM
(This post was last modified: 22-04-2021, 05:20 PM by Management.)
Dear austinsevenfriends forum users,
as we have to keep the forum software "up to date" to minimise security and functionality issues with newer PHP-versions on servers, we do this on a regular basis.
It looks like, that the developers of the software changed something during the last updates (we can't really figure, which one), that produces massive login problems on some systems. We are working on those problems, but as always with computers, sometimes they are not even replicable on the same system.
So far, for us it looks like an issue mainly on mac OS based systems (iPad, iPhone, Macs), but not on every system.
Now it's hard for us to figure the combination of operational system, browser, login/logout behavior and problem occurance, so could you please answer this thread with included informations about your setup?
For those, who are constantly locked out and can't post answers: could you send an email with those infos, please?
Trying to register again does not solve the problem, as the sotware "knows you"...
"killing" you manually would delete all your valuable postings and keeping the postings while deleting you keeps the knowledge of you in the system.
It's a vicious circle.
"Funny" thing is, it looks like about four years ago they had an comparable issue with the software, but the problem solving code from back then is already implemented in the actual software...
We are really sorry for the inconvenience and hope we can solve the problem fairly quick.
Stay with us and try to provide information about the issue, even if you think, it might be unimportant.
We'll keep you informed about our progress,
kind regards
as we have to keep the forum software "up to date" to minimise security and functionality issues with newer PHP-versions on servers, we do this on a regular basis.
It looks like, that the developers of the software changed something during the last updates (we can't really figure, which one), that produces massive login problems on some systems. We are working on those problems, but as always with computers, sometimes they are not even replicable on the same system.
So far, for us it looks like an issue mainly on mac OS based systems (iPad, iPhone, Macs), but not on every system.
Now it's hard for us to figure the combination of operational system, browser, login/logout behavior and problem occurance, so could you please answer this thread with included informations about your setup?
For those, who are constantly locked out and can't post answers: could you send an email with those infos, please?
Trying to register again does not solve the problem, as the sotware "knows you"...
"killing" you manually would delete all your valuable postings and keeping the postings while deleting you keeps the knowledge of you in the system.
It's a vicious circle.
"Funny" thing is, it looks like about four years ago they had an comparable issue with the software, but the problem solving code from back then is already implemented in the actual software...
We are really sorry for the inconvenience and hope we can solve the problem fairly quick.
Stay with us and try to provide information about the issue, even if you think, it might be unimportant.
We'll keep you informed about our progress,
kind regards
The Management
![[Image: manage_logo.png]](https://www.austinsevenfriends.co.uk/pictures/manage_logo.png)