06-10-2020, 09:18 AM
One thing worth remembering is that under Consumer Rights Act 2015 thing must last a 'reasonable amount of time'.
This changed things dramatically in that suppliers cannot hide behind warranties.
We had an electronic key fail on our C3 after 5 years (we bought it new) and were quoted £200 plus half a day to re-programme etc, for a new one by Citroen. I went in armed with my arguments that it is not reasonable for a key to a car which would have a 10-20 year plus lifespan to fail after 5 years. It was not a consumable item like brake pads. It was not reasonable to expect it to fail after 5 years and I could show that it had not been abused. How was I supposed to get into the car?
After a half hearted argument from them that it 'was out of warranty and wear and tear' and then a formal letter from me quoting legislation and stating that I would take them to small claims court they quickly quickly folded and replaced it free.
You have really strong rights as a consumer for goods and services and we should all use them, as it will drive up quality. Most suppliers will understand and support their goods but the first person you speak to is usually about 12 and knows nothing other than 'its out of warranty', which fobs off the first 50% of callers. Know your rights and push for them, no-one else will.
Having said all of that. with a couple of negatives flowing around about suppliers, I think we all agree that our Cherished suppliers are the best and I have has nothing but superb advice (David C once talked me out of buying some bits from him as a bad upgrade idea
), support and supply from all those I have bought spares and reconditioned parts from in the A7 world.
Andy B
This changed things dramatically in that suppliers cannot hide behind warranties.
We had an electronic key fail on our C3 after 5 years (we bought it new) and were quoted £200 plus half a day to re-programme etc, for a new one by Citroen. I went in armed with my arguments that it is not reasonable for a key to a car which would have a 10-20 year plus lifespan to fail after 5 years. It was not a consumable item like brake pads. It was not reasonable to expect it to fail after 5 years and I could show that it had not been abused. How was I supposed to get into the car?
After a half hearted argument from them that it 'was out of warranty and wear and tear' and then a formal letter from me quoting legislation and stating that I would take them to small claims court they quickly quickly folded and replaced it free.
You have really strong rights as a consumer for goods and services and we should all use them, as it will drive up quality. Most suppliers will understand and support their goods but the first person you speak to is usually about 12 and knows nothing other than 'its out of warranty', which fobs off the first 50% of callers. Know your rights and push for them, no-one else will.
Having said all of that. with a couple of negatives flowing around about suppliers, I think we all agree that our Cherished suppliers are the best and I have has nothing but superb advice (David C once talked me out of buying some bits from him as a bad upgrade idea
), support and supply from all those I have bought spares and reconditioned parts from in the A7 world. Andy B
Enjoy yourself, it's later than you think!