Pigsty racing - One customers experience.

[Tony Griffiths]

I have turned away approximately a quarter of a million pounds worth of work in the last year to allow us to catch up. I am happy to say we are very nearly there. Going forward we will only take on work when we have time to complete it with in sensible and scheduled time period.
Alex Myall

The secret is to be able to say a simple word, "No." Followed by, "I'm very sorry, but we are fully booked until *****."
We all make mistakes in business, but one thing is for sure; when we are at fault, putting it right immediately - even if it entails a loss - is the way to build customer satisfaction and a reputation. Reputations, eh? As the old saying goes - very hard-won; very easily lost. Yours will take an age to recover, but we'll wait for the satisfaction reports to start rolling in.