27-04-2020, 09:34 AM
I got caught out with Parcel2go recently. They have changed the quote page to add a box that asks if your parcel is greater than length 1m. Mine wasn't, so I ignored it. Got offered what appeared to be some default pricing based on weight for my parcel and thought no more of it, booked and sent it off. A day later, I was penalised for having sent an oversize parcel - which wasn't apparent when I booked. Now, I always check the >1m box which allows me then to enter the specific dimensions and avoid the problem...