13-09-2018, 04:56 PM
Basic rules when dealing with large public owned bodies:
Trust no-one.
Never send original documents.
If they can lose it, they will.
Check everything, twice.
Keep records/photocopies/photos of everything you send, and when.
Remember, if it's not been written down, then it never happened.
If you deal with someone over the phone ask them for their name and extension and the name of their line manager.
Tell them you are making a recording of the conversation...(that usually makes them sit up and pay attention)
Trust no-one.
Never send original documents.
If they can lose it, they will.
Check everything, twice.
Keep records/photocopies/photos of everything you send, and when.
Remember, if it's not been written down, then it never happened.
If you deal with someone over the phone ask them for their name and extension and the name of their line manager.
Tell them you are making a recording of the conversation...(that usually makes them sit up and pay attention)