The DVLA......aaarrrrgggghhhhh

[Steve Jones]

I just need to share some frustration with the DVLA and my ongoing experience with them to register my currently unregistered car....

Mid June I go all the documents together to support registration - letter of authenticity etc etc - ad sent it off.

9th August a package comes back from the DVLA - I hadn't provided correct proof of address. My fault as i had misunderstood their requirements. I'm on hol when this arrives soo...

17th Aug I send off everything again with new insurance cover note, proff of address, everything they need, as confirmed by their help chap on the general advice line - who also advises a 10 day turnaround. Excited I post off the fat envelope.

I wait
I wait
I wait

Monday (10th Sept). My frustration overcomes me and I call the DVLA. I'm told some confusing maths regarding dates but ultimately it means, apparently, that it's unlikley my application has been processed yet and I should call again in two days.

Wednesday (12th Sept) - today - I call again. Now it seems i was misinformed on monday. In fact my application should have been processed by 7th Sept. It has not as they have no record of it. So it's most likely been lost.

Now this causes me an issue. As part of the pack sent to the DVLA is the embossed Letter of Authentication from this club, so I no longer have it. Everything else i can easily send again, but not that.

So I'm going to send the pack off again with photos I took of everything I put in the envelope. God knows if this will actually work or not.

I just want to drive my car......

Yours frustratedly

Ray

I don't know what address you sent your first pack to but it's imperative that you use the right one. The problem is that the address shown on the V55/5 form, whilst being the one you should use for a modern car, is not the one to use if you are applying for an old registration number back or applying for an age related number. Sending your pack to the wrong address means that it's transferred to the correct one internally and experience says that that's when things get lost. 

The correct and only address you should use is:

K & R

D4

DVLA

Swansea

SA99 1ZZ

K & R stands for 'Kits and Rebuilds' and whilst that description doesn't relate to your car, it is the Dept. at Swansea that specifically deals with our sort of applications. Different Departments have different Post Codes so it's very important that you get that bit right as well. In addition, make copies of everything you send and send everything 'Signed For'. 

Steve